• Small Thumbnail

    How Can I Help? Nailing Online Customer Service

    Friday July 25, 2014

    Getting customer service right on social media is a tricky business. Unfortunately for companies the world over, unsatisfied customers are typically more likely to share their experience online than satisfied ones, meaning that doing nothing is simply not an option. With 31% of consumers in the UK turning to social media to complain, there’s a heck of a lot of angry voices desperate to be heard, making it more vital than ever for companies to provide exceptional service before their own customers press ‘unlike’ forever. So here are some essential tips for surviving the online cacophony of voices.
    Back to blog list
  • Summary

    Glasgow 2014: 5 “Gold Medal” Twitter Accounts to Follow During the XX Commonwealth Games

    Monday July 21, 2014

    It’s been a long time comin’, but in just four days time, the XX Commonwealth Games kick off in Yomego’s beloved home city of Glasgow.
    Back to blog list
  • Small Thumbnail

    Winning the World Cup on Social

    Monday July 14, 2014

    Do we really have to wait another four years for the next World Cup? The past month was mouth-watering and the World Cup was perhaps one of the best I’ve watched, even if my sweepstake teams (Italy and Chile) didn’t bring me any winnings. Like many others, I used social as an outlet to discuss what was happening, with this World Cup being one of the most social sporting events to have ever taken place.
    Back to blog list
  • Summary

    Facebook's Slingshot: A shot in the dark?

    Friday June 27, 2014

    Senior Account Manager John Paul Fox shares his thoughts on Facebook's latest venture into the world of ephemeral messaging.
    Back to blog list
  • Summary

    #Dadication: Why people are failing to get in a lather

    Friday June 13, 2014

    Let this not be a scathing blog post but more a reflection on marketing today...
    Back to blog list